​​​HELPER
Job Code: 8720218

Position Summary
 
The Security Alarm Helper is responsible for assisting with the installing, programming, servicing and repairing physical wiring and equipment including but not limited to: security burglar alarm, fire alarm, surveillance video and other products as required. Ensure that work is in accordance with relevant codes. Regular and reliable attendance is a requirement

 Requirements/ Core Competencies

• Excellent attitude, strong work ethic & solid work quality.
  
• Valid driver's license, and clean driving record.
  
• Ability to travel.
  
• Reliable and presentable vehicle.
  
• Candidates must be able to use computers effectively.
  
• Candidates are required to have a smartphone.
  
• Excellent verbal and written communication skills.
  
• Detail oriented, positive results driven.
  
• Maintains customer rapport by listening to and resolving concerns; answering questions.
  
• Maintains safe work environment by following codes, standards, and legal regulations.
  
• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
  
• Updates job knowledge by participating in educational opportunities; reading technical publications.
  
• Excellent customer service skills with a professional approach to all aspects of the job.
  
• Assist in installing TVs, Audio/Visual and Digital Signage, Point-of-Sale Equipment, Printer, Desktop Repair, WiFi Troubleshooting, Cable Installation and CCTV
  
• Must be proactive in completing jobs and tasks with little or no direct supervision.
  
• Provide your own basic tools, and be available to work Monday-Saturday with some early evenings required.
  
• Must be willing to have drug test and background check.
  

Essential Duties and Responsibilities of Security Alarm Helper

• Maintains a positive customer relationship and company image.
  
• Assist with installation of equipment and required wiring.
  
• Assist troubleshoot alarms and electrical circuitry
  
• Assist with educating and training customers in various system operations and maintenance.
  
• Assist with demonstration of systems for customers, and explain details such as the causes and consequences of false alarms.
  
• Operate hand and power tools in a safe manner.
  
• Assist with drilling holes for wiring in wall studs, joists, ceilings, and floors.
  
• Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables, wires and strappings.
  
• Will be scheduled as an “on call” status to accommodate priority service calls.
  
• As needed, overtime will be required to assist in priority service calls and to respond to customer service calls when heavy service schedules exist.
  
• Ability to manage a multiple appointment scheduled daily/weekly.
  
• Follows safety practices to safeguard against injury and damage to property.
  
• Being a dependable, responsible professional who is dedicated to working in a growing, fast-paced, and demanding environment.
  
• Wire pulling
  
• Maintain records by documenting installation, service and testing
  
• Organization of stock
  
• Network Punching
  
• Safeguards against loss of unused materials, ladders and tools on a job site or office location.
  
• Cleans up debris from installation, patches drill holes, and returns unused materials.
  
• Assist Lead Tech as necessary
  
• Performs other duties as required
  

​Knowledge, Skills and Abilities

• Ability to read and understand basic blue prints.
  
• Has general knowledge of basic construction of buildings and homes.
  

Requirements/ Core Competencies

• Excellent attitude, strong work ethic & solid work quality.
  
• Valid driver's license, and clean driving record.
  
• Ability to travel.
  
• Reliable and presentable vehicle.
  
• Candidates must be able to use computers effectively.
  
• Candidates are required to have a smartphone.
  
• Excellent verbal and written communication skills.
  
• Detail oriented, positive results driven.
  
• Excellent customer service skills with a professional approach to all aspects of the job.
  
• Experience using Ademco/Honeywell, DSC, and GE equipment preferred, but not required.
• Must be willing to have drug test and background check.
  

 
Working Conditions and Physical Requirements

• Work is performed in all kinds of weather at various locations within a given district or territory.
  
• Performing the duties of this job, require sitting or standing for extending periods of time as well as walking and transporting supplies in and out of a vehicle and various locations.  
  
• Must be able to squat, kneel, bend, crawl, and climb.
  
• Must be able to carry, secure and store necessary material, tools, and utility ladders.
  
• Work is performed at client locations often in hot or cold attics. 
  
• Ability to operate hand and power tools.
  
• Able to lift 40 lbs. 
  
• Able to climb a ladder. 
  
• Able to work with hands overhead. 
  
• Good eyesight and color perception to work with intricate components used in electronic equipment. 
  

• Work shift varies based on client and operational needs.

Compensation

Rate varies with each job​
High School Diploma or equivalent mandatory​

​S3 on Guard

Safe and Sound Surveillance