Safe and Sound Surveillance

​S3 on Guard

SECURITY ALARM INSTALLER

Job Code: 276533

Position Summary

The Security Alarm Installer is responsible for installing, programming, servicing and repairing physical wiring and equipment including but not limited to: security burglar alarm, fire alarm, surveillance video and other products as required. Ensure that work is in accordance with relevant codes. Regular and reliable attendance is a requirement. 
 

Essential Duties and Responsibilities of Security Alarm Installer

  • Maintains a positive customer relationship and company image.
  • Installation of equipment and required wiring.
  • Responsible for servicing equipment 90 days after installation
  • Adjust sensitivity of units based on room structures and manufacturer’s recommendations
  • Accurately complete S3 on Guard work orders and paperwork.
  • Troubleshoot alarms and electrical circuitry
  • Educate and train customers in various system operations and maintenance.
  • Demonstrate systems for customers, and explain details such as the causes and consequences of false alarms.
  • Operate hand and power tools in a safe manner.
  • Drill holes for wiring in wall studs, joists, ceilings, and floors.
  • Feed cables through access holes, roof spaces, and cavity walls to reach fixture outlets; then position and terminate cables, wires and strappings.
  • Closes service calls in a timely manner.
  • Notifies Branch Office when scheduled calls are completed and can take additional service calls.
  • Will be scheduled as an “on call” status to accommodate priority service calls.
  • As needed, overtime will be required to assist in priority service calls and to respond to customer service calls when heavy service schedules exist.
  • Installation, Service, and Troubleshooting of a variety of burglary alarm systems.
  • Ability to manage a multiple appointment scheduled daily/weekly.
  • Makes connections and required adjustments as directed; test operation of all components of each system to the signal-receiving center to properly establish service.
  • Evaluates information furnished for the job, delivered materials, layout of customer’s premises and practical routes for cable, conduit and/or wiring.
  • Complete administrative tasks including shipping, invoicing, and reschedules.
  • Promptly reports defective material or equipment, inaccuracies or omissions in job information that may result inadequate protection for customer use.
  • Follows safety practices to safeguard against injury and damage to property.
  • Update dispatcher of pre-installation and post-installation
  • Being a dependable, responsible professional who is dedicated to working in a growing, fast-paced, and demanding environment.
  • Safeguards against loss of unused materials, ladders and tools on a job site or office location.
  • Cleans up debris from installation, patches drill holes, and returns unused materials.
  • Performs other duties as required.



Knowledge, Skills and Abilities

  • Remains up-to-date with industry licensing and testing requirements.
  • Ability to read and understand basic blue prints.
  • Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and installation procedures.
  • Install, maintain, or repair security systems, alarm devices, and related equipment following blueprints of electrical layouts and building plans.
  • Has general knowledge of basic construction of buildings and homes.
  • Knowledge of wide range of alarm panels.
  • Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions.
  • Analytic ability to diagnose basic problems and ability to work with minimum supervision.



Requirements / Core Competencies

  • Excellent attitude, strong work ethic & solid work quality.
  • Valid driver's license, and clean driving record.
  • Ability to travel.
  • Reliable and presentable vehicle.
  • Candidates must be able to use computers effectively.
  • Candidates are required to have a smartphone.
  • Excellent verbal and written communication skills.
  • Detail oriented, positive results driven.
  • Excellent customer service skills with a professional approach to all aspects of the job.
  • Experience using Ademco/Honeywell, DSC, and GE equipment preferred, but not required.
  • Must be proactive in completing jobs and tasks with little or no direct supervision.
  • Provide your own basic tools, and be available to work Monday-Saturday with some early evenings required.
  • Must have up to date insurance.
  • Must be willing to have drug test and background check.



Compensation​

  • Competitive, pay-per install rate, with up sale incentives.



Education/Work Experience Required

  • High School Diploma or equivalent mandatory
  • Electronic Trade School training desired
  • 1 year maintenance/installation experience (preferred)
  • Must be Level 1 certified or willing to invest in certification



Working Conditions and Physical Requirements

  • Work is performed in all kinds of weather at various locations within a given district or territory.
  • Performing the duties of this job, require sitting or standing for extending periods of time as well as walking and transporting supplies in and out of a vehicle and various locations.  
  • Must be able to squat, kneel, bend, crawl, and climb.
  • Must be able to carry, secure and store necessary material, tools, and utility ladders.
  • Work is performed at client locations often in hot or cold attics. 
  • Ability to operate hand and power tools.
  • Able to lift 40 lbs. 
  • Able to climb a ladder. 
  • Able to work with hands overhead. 
  • Good eyesight and color perception to work with intricate components used in electronic equipment. 
  • Work shift varies based on client and operational needs.